Terms of Sales

APPLICABILITY OF THE TERMS OF SALE

These general terms and conditions of sale (hereinafter referred to as the "GTC") are reserved for consumers (hereinafter referred to as the " Customer(s) ") wishing to acquire the products offered for sale on the site, namely tickets in the form of e-tickets, and are systematically and previously brought to the attention of each Customer, who must accept them before confirming his or her order on the site https://vrankenpommery.tickeasy.com/fr-FR/accueil (hereinafter referred to as the "Site"). Consequently, placing an order on the Site implies the Customer's full and unreserved acceptance of these GTC. The Site is also accessible via a hypertext link on the "Visits" page of the Vranken-Pommery Monopole Group's website: www.vrankenpommery.com

These GTC are subject to change at any time. The GTC are accessible on the Site and shall prevail, if necessary, over any other version or any other contradictory document.

In the absence of proof to the contrary, the data recorded by Vranken Hospitality constitutes proof of all transactions.

Changes to the GTC are enforceable against the users of the Site from the time they are put online and cannot be applied to transactions concluded previously.

ARTICLE 1. IDENTIFICATION OF THE PARTIES

1.1 Identification of the provider of the services

VRANKEN HOSPITALITY is a Société par actions simplifiée (simplified joint stock company) with a single shareholder, whose registered office is located at Villa Demoiselle - 56 Boulevard Henry Vasnier - 51100 Reims, and which is registered with the Reims Trade and Companies Register under number 891 453 656, SIRET: 891 453 656 00011, and whose intracommunity VAT number is FR 73 891 453 656 (hereinafter referred to as "Vranken Hospitality").

1.2 Visits Service

For any request concerning the use of the Site, the services related to the tickets, their conditions of use as well as the methods of ordering and/or issuing them, Vranken Hospitality provides the Customer with a customer service (the "Visits Service") from Monday to Thursday and Sunday from 10:00 am to 6:00 pm and on Friday and Saturday from 10:00 am to 7:00 pm (with the exception of 25/12, and from 01/01 to 03/01, and public holidays) for the visits to the Domaine Pommery and from Thursday to Sunday from 10:00 am to 5:00 pm (with the exception of 25/12, and from 01/01 to 03/01, and public holidays) for the Visits to the Villa Demoiselle, which the Customer can contact in several ways:

- By phone : 03.26.61.62.56

- By post: VRANKEN HOSPITALITY- Service Visites - 5, place du Général Gouraud - 51100 Reims.

- By e-mail: visitepommery@vrankenhospitality.fr

1.3 Necessary requirements of the Customer

The Customer declares that he has the capacity to enter into this contract, formalised by the acceptance of the GTC and the validation of his order, and that he is not subject to any prohibition in order to do so, in particular with regard to the drinking of alcoholic beverages, by virtue of any applicable law and in particular the French Public Health Code.

ARTICLE 2. ORDERING – TICKETS

Only individual tickets are offered for sale online on the Site (hereinafter referred to as "E-tickets"). Customers wishing to benefit from the rates for personalized visits (visits for which a guide is allocated and which may include additional services over and above those provided on the Site) should contact the Vranken Hospitality Visits Service, whose contact details are given in Article 1.2 above. The total number of E-tickets accumulated per purchase is limited to the number of places available, which will be indicated for each visit and service, if applicable.

Before placing an order, the Customer must ensure that they have the necessary software and hardware configuration to purchase and print the E-ticket(s): a computer with an Internet browser (capable of reading a PDF file) and/or a smartphone, connected to a printer. Entering personal information on the Site is a prerequisite for using Vranken Hospitality's online E-ticket sales services. Fields marked with an asterisk must be filled in. If they are not filled in, Vranken Hospitality will not be able to process the order. In order to validate an order, each Customer must identify themselves after having previously entered their personal information (hereinafter referred to as "Your personal information"). As long as the payment has not been processed, it is possible to modify the content of the order by clicking on "View/Modify the basket". The Customer will confirm the order by clicking on the "Confirm" button after checking the contents of the "Order Summary" and modifying it, if necessary. It is the Customer's responsibility to ensure that the choices made correspond to their wishes and that the details they have provided are correct. After having validated the content of their order by a first "click", the Customer will confirm it definitively by having previously accepted these GTC. The payment will then be formalised by a second "click" and the order is only definitive once this payment has been recorded. This last "click" is equivalent to the handwritten signature referred to in Article 1316-4 of the French Civil Code. From this point onwards, the order is considered irrevocable for the Customer and can only be challenged in the cases set out below. After confirmation of payment, an acknowledgement of receipt of the order as well as a summary of its content and price is sent to the Customer by e-mail. In accordance with article L. 221-28, 12° of the French Consumer Code, the purchase of an E-ticket, a leisure service, is not subject to the legal right of withdrawal provided for in article L. 221-18 and following of the same Code. The sale will only be considered final once Vranken Hospitality has received the full price.

E-tickets are available from the moment payment is confirmed by email, to the email adress given by the Customer when ordering on the Site. E-tickets are valid for a place (the Domaine Pommery cellars or the Villa Demoiselle), a day, a specific time slot for the visit and a language of presentation by the guide, chosen by the Customer subject to the availability indicated on the Site. The E-tickets must be kept by the Customer throughout the visit and presented at the first request of Vranken Hospitality staff before, during or after the visit in question, in particular to enable them to identify the type of tasting ordered by the Customer and which may be offered to him/her at the end of the visit, depending on the type of E-tickets purchased.

ARTICLE 3. PRICES

Prices are indicated in Euros, exclusive of tax and inclusive of all taxes, unless otherwise stated on the Site. The prices shown on the Site may be modified at any time, without prior notice, it being understood that the applicable prices are those in force at the time the order is registered by Vranken Hospitality. These prices are firm and cannot be revised during their period of validity. Where the price conditions are linked to the age of the children, this is determined in consideration of the age of the children on the date of the visit indicated on the E-ticket purchased. Proof of the children's date of birth may be requested before or during the visit. If the requested documents are not presented, the adult rate is automatically applicable, which the Customer understands and accepts.

ARTICLE 4. ONLINE PAYMENT

Payment of the price of the E-tickets is made online, in Euros and in full on the day the order is placed by the Customer, by secure payment. Once the payment has been registered, Vranken Hospitality will send the Customer a confirmation email. The only method of payment accepted for orders subject to these GTC is by bank card (cards from the e-Carte Bleue, Visa, Visa Electron, Mastercard and CB networks are accepted). Payment of the price via the Site is made directly to Vranken Hospitality, using the Customer's bank card number via a secure payment system. The Customer's bank account will be debited for the amount of the order as soon as the transaction is finally validated, after the "double click". The debit is independent of the printing of the E-tickets. A proof of payment will be automatically available to the Customer, at the end of the transaction, on the email address provided by the Customer when ordering on the Site. In the event of refusal by the payment centre concerned, the order will be automatically cancelled and the Customer will be informed accordingly. Furthermore, the Customer guarantees Vranken Hospitality that they have the necessary authorisations to use the method of payment chosen when validating the order and payment.

ARTICLE 5. PAYMENT SECURITY

Vranken Hospitality has entrusted the installation of its electronic payment server to IREC, which in turn has entrusted the specialised service provider PAYZEN with the security of online payments. Vranken Hospitality guarantees customers the total confidentiality of their banking information, secured by the SSL (Secure Sockets Layer) protocol, which systematically checks the validity of access rights for each payment by bank card and encrypts all exchanges to guarantee confidentiality. Vranken Hospitality uses the PPPS solution provided by PAYZEN for these secure electronic payments. Vranken Hospitality guarantees that the encryption means and services used to secure the transactions have been authorised or declared in accordance with the legislation in force.

ARTICLE 6. REAL-TIME TICKETING

6.1 Availability

All purchases of E-tickets by Customers are made in real time on the Website. In this context, the Site informs the Customer in real time of the availability of tickets at the time of placing the order according to the category, time slot, day, language and type of service chosen. In the event of unavailability in one of the categories of visits requested, the server automatically offers the Customer the remaining similar visits in the other categories.

6.2 Current booking

When the Customer makes a reservation, the "Order Summary" tab allows the Customer to check that the E-tickets allocated to them correspond to their wishes. In the event that the number of E-tickets desired is greater than the number of E-tickets remaining in the chosen category, the Customer will be automatically redirected to the list of tours available on the selected date.

ARTICLE 7. OBTAINING TICKETS

7.1 E-tickets

E-tickets purchased by the Customer on the Website must be printed directly by the Customer using his own equipment at the latest on the day of the visit and before the start of the visit. The E-ticket is only valid if it is printed on white A4 paper, blank on both sides if necessary, without modification of the print size in portrait format (vertical) with an inkjet or laser printer, or if it is presented from a smartphone allowing it to be scanned. No other are accepted. E-tickets must be printed in good quality. E-tickets that are partially printed, soiled, damaged or illegible will not be accepted and will be considered invalid. In the event of poor print quality, the customer must reprint the E-ticket in order to obtain good print quality. Vranken Hospitality declines all responsibility for any anomalies that may occur during the printing of the E-ticket.

7.2 Use and validity of E-tickets

Each E-ticket is personal and non-transferable and is equipped with a barcode allowing access to the visit in question for one Customer only. Each E-ticket is only valid for the place, date, time, language of the visit and type of services purchased and specified on each E-ticket. In all other cases, the E-ticket will not be valid. The Customer must keep the E-ticket for as long as they are present at the place of the visit. Access to the tour site is not guaranteed after the start time of the tour and does not entitle the Customer to any refund, which the Customer understands and accepts. No duplicate E-tickets will be issued for any reason whatsoever.

7.3 Indivisibility of the services offered by the E-ticket

Each E-ticket purchased entitles the Customer to a visit and a tasting of Champagne without the Customer being able to demand a reduction in price, a refund or any other benefit (e.g.: credit note) or compensation in the event that they do not consume part of the services, for whatever reason. Thus, and in particular with regard to children, pregnant women, and more generally people who cannot or do not wish to consume Champagne, a fruit juice may be offered instead of the alcoholic drink. The Customer undertakes not to raise any dispute in this respect and not to claim any reduction in price, any reimbursement or any benefit or compensation due to the non-consumption of Champagne, the price of which is included in the E-ticket purchased. It is furthermore specified that the abuse of alcohol is dangerous to health, and that it should be consumed in moderation. The Client is therefore invited to exercise caution and responsibility in the event that they use a motor vehicle after the tasting. It is clearly understood that Vranken Hospitality cannot be held liable in this respect.

ARTICLE 8. ACCESS TO VISITS - CONTROL OF E-TICKETS

8.1 Access to visits

On the day of the visit, and in order to gain access to the venue, the Customer must present the barcode of the E-ticket directly to the SCAN of the automatic doors at least fifteen (15) minutes before the visit begins.

Any person who, for any reason whatsoever, arrives at the Visitor Services reception desk without their E-ticket may be asked, at the discretion of the Visitor Services, to use the queue reserved for visitors without E-tickets and must pay the fee displayed at the reception desk in order to gain access to the visits. If the Client refuses to do so, they will not be able to benefit from the services thus offered. In any case, the Client will not be entitled to any reimbursement or compensation of any nature whatsoever in the event that the Visitor Service refuses to allow the Client to benefit from the tours due to the non-presentation of the E-ticket, or refuses to pay the fees displayed at the reception desk as may be proposed by the Visitor Service in the event that the Client does not present the E-ticket. Clients who have purchased reduced-rate E-tickets (free visit for children under ten (10) years of age, reduced rates for ten (10) to eighteen (18) years of age) must present proof of their right to a reduction on the day of the visit. If they fail to do so, they may be charged a supplement corresponding to the difference between the price of the full price E-ticket and the reduced price E-ticket, against receipt. Vranken Hospitality staff reserve the right to check the Customer's identity at the entrance to the place where the visit takes place. The Customer must therefore carry a valid official identity document with photo (National Identity Card, Passport, Driving Licence, Residence Permit or Resident's Card).

8.2 Fraudulent use - loss - theft of E-tickets

It is strictly forbidden to reproduce, duplicate or counterfeit an E-ticket in any way whatsoever. A reproduced E-ticket has no value and will not provide any benefit under this agreement. Only the first person presenting the E-ticket or its reproduction, if not detected by Vranken Hospitality staff in good faith, will be allowed access to the venue. This person is presumed to be the legitimate holder of the E-ticket. The person who has copied the E-ticket and/or the user of the copy of the E-ticket are liable to be prosecuted. Vranken Hospitality staff may refuse access to the place where the visit is taking place if they become aware that several prints or reproductions of an E-ticket are in circulation and that access to the place of the visit has already been granted to the bearer of one of these prints or reproductions. In particular, Vranken Hospitality shall not be obliged to check the identity of the person in possession of the E-ticket, nor to verify the authenticity of the E-ticket insofar as the copy of the E-ticket cannot be detected with certainty. If the person holding an E-ticket is refused access to the place where the visit is taking place for the legitimate reasons mentioned above, they will not be entitled to any reimbursement of the price paid or to any other compensation of any kind. In any event, the Customer remains responsible for the use of their E-tickets and Vranken Hospitality declines all responsibility in this respect.

ARTICLE 9. CANCELLATION OR MODIFICATION OF THE VISIT – REFUND

E-tickets will not be returned, modified, exchanged or refunded, except in the cases set out in this article.

In accordance with article L. 221-28, 12° of the French Consumer Code, the purchase of an E-ticket, as well as the related services, is not subject to the legal right of withdrawal provided for in article L. 221-18 et following of the same Code, which the Customer acknowledges.

Vranken Hospitality may modify and/or cancel all or part of the services purchased online on the Site under the conditions set out in this article. In this case, the Customer will be informed in good time and will be offered other services of equivalent quality and price to those cancelled by Vranken Hospitality. If the Customer expressly refuses, they may obtain a refund of the E-tickets cancelled by Vranken Hospitality, by sending a request by e-mail and confirmed by letter to the Visits Department at the address indicated in 1.2 of article 1. This refund will in any case be made at the latest within thirty (30) days of payment by the Customer of the E-tickets cancelled by Vranken Hospitality. The Customer accepts, in this case, that Vranken Hospitality's Visits Department may use the contact details entered by the Customer while ordering on the Site, to contact them, in particular to inform them of this modification and/or cancellation and to offer them a new visit if necessary.

In accordance with paragraph 2 of article L. 221-15 of the French Consumer Code, if Vranken Hospitality cancels a visit due to Force Majeure (including strikes, lock-outs, exceptional weather conditions, civil conflicts, war, legislative or regulatory decisions resulting from a health crisis, pandemic, etc. ) as defined by article 1218 of the French Civil Code and French case law, as in the case of this contract, notably a pandemic, epidemic, and more generally all measures taken by a competent authority in the context of a state of health emergency, or the unforeseeable and insurmountable act of a third party, Vranken Hospitality may not be held liable. Vranken Hospitality may, insofar as possible, offer the Customer other services of equivalent quality and price to those cancelled as a result of one of the above-mentioned events. If the Customer expressly refuses, Vranken Hospitality may proceed to reimburse the services whose execution has been prevented within thirty (30) days of the date of cancellation of the visit.

In the event of cancellation of the visit by the Client, all sums paid by the Customer to Vranken Hospitality shall be retained by Vranken Hospitality, without prejudice to any damages that Vranken Hospitality may claim as a result of the loss suffered by the cancellation.

Any visit that is interrupted or shortened or any service that is not consumed as a result of the Customer's fault shall not entitle the Customer to any reimbursement of the related E-ticket.

ARTICLE 10. OBLIGATIONS OF THE PARTIES

Vranken Hospitality undertakes to execute the Order paid for by the Customer, subject to the provisions of articles 7, 8 and 9 above and the Customer's compliance with all of his obligations under these Terms and Conditions.

The Customer undertakes to comply with any instructions given by Vranken Hospitality staff concerning the organisation and conduct of the visit. More generally, the Customer shall comply with any rules communicated by Vranken Hospitality staff or posted while on the premises of Vranken Hospitality. More generally, the Customer must comply with the Internal Regulations of the place of visit while on the premises of Vranken Hospitality. In this respect, it is strictly forbidden for the Customer to go down into the Cellars, or more generally, to go to the place of the visit without having been invited to do so and, except in the case of a ticket providing for a free visit of the place of visit, without being accompanied by a guide. The Customer undertakes to hand over his E-Ticket to the guide and/or authorised personnel before the start of each visit. Failure to do so may result in the visit being refused without the Customer being able to claim a refund or compensation of any kind. Furthermore, if the Customer has chosen a guided tour, they must remain in the tour group for the duration of the tour. Vranken Hospitality staff reserve the right to refuse access to the tours and more generally to the Vranken Hospitality premises to any person deemed likely to present a danger to themselves or to others, as well as to the property of Vranken Hospitality or third parties, including any person refusing to comply with the internal regulations of the tour sites or the health protocol in place.

In the event of an incident, accident or serious event which may or may not result in the evacuation of the place of visit and, more generally, of the Vranken Hospitality site, the Client undertakes to scrupulously comply with the instructions given by the guide or by any authorised Vranken Hospitality employee who has received the necessary training for this purpose.

ARTICLE 11. LIABILITY - GUARANTEE

11.1 Client's liability

The Customer must check the E-ticket(s) and the confirmation of the online purchase.

He is solely responsible for the use made by himself, his relatives and third parties of the E-tickets sold. The visit of minors is under the responsibility and supervision of their parents or guardians.

The Customer will be held responsible for any damage, direct or indirect, that he/she may cause as a result of their act, fault, imprudence or negligence, while on the premises of Vranken Hospitality, whether it be to the staff and/or customers and/or the movable or immovable property of Vranken Hospitality.

11.2 Professional liability of Vranken Hospitality

Vranken Hospitality may not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular in the event of a breakdown in service, external intrusion or the presence of computer viruses. Vranken Hospitality may be exempted from all or part of its liability by proving that the non-performance or poor performance of the contract is attributable either to the Customer, or to the actions of a third party not involved in the provision of the services provided for in the GTC, or to a case of Force Majeure or a fortuitous event.

Vranken Hospitality declines all responsibility for any damage suffered by the Client as a result of his imprudence, negligence or fault. Vranken Hospitality cannot be held responsible for the loss or theft of the E-ticket(s), or its/their fraudulent use, as well as the usurpation of the Customer's email address given while ordering on the Site and/or the fraudulent use of this email address. Vranken Hospitality declines all responsibility for damage suffered by the Customer in the event of theft of objects or materials brought by the Customer, which have not been deposited in premises reserved for this purpose by Vranken Hospitality. In accordance with article L. 221-15 paragraph 1 of the French Consumer Code, Vranken Hospitality is automatically responsible to the consumer for the proper performance of the obligations resulting from the distance contract.

11.3 Vranken Hospitality's Professional Liability Insurance

Vranken Hospitality has taken out a Professional Liability Insurance policy with AXA FRANCE IARD (located at 313, Terrasses de l'Arche, 92727 Nanterre Cedex), contract no. 178438421403. It covers the consequences of professional civil liability that may fall to Vranken Hospitality due to bodily injury, material and immaterial damage caused to its Clients or third parties as a result of fault, error or negligence observed in the course of its professional activity.

ARTICLE 12. FORCE MAJEURE

Vranken Hospitality reserves the right to modify or cancel, without payment of any penalty or compensation, all or part of the services purchased by the Customer on the Site, if it is forced to do so by events of Force Majeure or fortuitous events, such as, but not limited to strike, lock-out, fire, water damage, bad weather and exceptional climatic conditions or any other natural event, impossibility of access, pandemic, epidemic, attacks, riots or insurrection, decision by a competent authority having repercussions on the provision of services, etc. In such a case, Vranken Hospitality may offer a new visit or reimburse the Customer, as specified in paragraph 3 of article 9, without this entitling the Customer to any indemnity or compensation whatsoever.

ARTICLE 13. DATA PROTECTION ACT / PERSONAL DATA

Information and data relating to Customers and disclosed by them when purchasing E-tickets online and/or opening an Account on the Site are subject to automated processing, in order to ensure the processing of the Customer's request and the commercial management of Vranken Hospitality. The personal data provided by the Customer allows Vranken Hospitality to complete the transaction relating to the purchase of E-tickets and, more generally, is necessary for the provision of services via the Site. In addition, this data, once recorded, allows the Customer to carry out future transactions more quickly. It also enables Vranken Hospitality to contact the Customer, if necessary, in the event of cancellation or modification of all or part of the services actually paid for by the Customer.

This information and data is kept in an account that is personal to the Customer for a maximum of 3 years, and will be used by the Visits Service if necessary. By placing an order on the Site, the Customer accepts that Vranken Hospitality will keep their personal data. In accordance with the French Data Protection Act of 6 January 1978, as amended, and the new GDPR regulations which came into force on 25 May 2018, Customers have the right to access, rectify, delete or port their data, the right to define instructions concerning their fate after their death, and the right to choose to limit the use of their data or to object to its processing. This is an individual right that can only be exercised by the data subject in relation to their own personal information. Consequently, for any related request, the Customer must contact the Visits Service, whose contact details are given in article 2 above, by post or by email by contacting rgpd@vrankenhospitality.fr, indicating their surname, first name, address and, if applicable, their Customer reference. The letter must be signed and accompanied by a copy of an identity document bearing the Customer's signature.

Customers' personal information and data will only be used for prospecting purposes by Vranken Hospitality and/or its partners, where applicable, with their express consent. In this respect, Customers may give their consent on the Site's registration form concerning their personal data in the "Your information" section. Furthermore, Customers may at any time modify their choice to receive or not to receive these offers by sending an e-mail to rgpd@vrankenhospitality.fr indicating their agreement or withdrawal of their agreement, accompanied by a photograph of an identity document. Orders and proof of payment are stored in computerised form in Vranken Hospitality's computer systems, where applicable, on a reliable and irreversible medium, constituting a faithful and durable copy within the meaning of Article 1379 of the French Civil Code.

Placing an order on the Site also implies that Vranken Hospitality may collect data concerning the use of the Site by means of "cookies" (files saved on the hard disk of the Customer's computer) in order to better understand the Customer's expectations and to improve the functioning of the Site. If the Customer no longer wishes to have cookies installed on their computer, they can go to the "cookies" section of their web browser to modify their browser preferences and prevent the Site from installing cookies.

Vranken Hospitality may ask the Customer by email or telephone for additional information on the identity of the purchaser (identity card) and the identity of the holder of the bank card used for payment, particularly depending on the amount of the order and the existence of the purchaser's address, which the Customer understands and accepts.

In the event of a complaint or difficulty in the management of this personal data, the Customer may contact the National Commission for Information Technology and Civil Liberties (more information on this subject on the website www.cnil.fr).

ARTICLE 14. INTELLECTUAL PROPERTY RIGHTS

The content of the Site is the property of Vranken Hospitality and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright.

The Customer does not acquire any right of ownership or use and may not use the names, signs, emblems, logos, trademarks, copyrights and other signs or other literary, artistic or industrial property rights belonging to Vranken Hospitality, subsidiaries of its Group or controlling companies within the meaning of Article L. 233-1 of the French Commercial Code, as well as to third parties whose works and creations may be exhibited on the premises. Consequently, the Client shall refrain from infringing them in any way whatsoever.

It is also specified that the use of cameras and/or video cameras and/or smartphones to capture and record images, videos or sounds on the premises of Vranken Hospitality is tolerated in the context of visits, excluding the winery and the production site, provided that the Customer limits the use of these photos, videos or sounds to private and strictly non-collective use, which the Customer understands and accepts. Consequently, the Customer undertakes not to distribute them outside the strictly private context and guarantees Vranken Hospitality accordingly. In the event that images, videos and sounds captured and recorded by the Customer are broadcast, whether or not the Customer is responsible for this, the Customer may be held liable by Vranken Hospitality and/or the holder of the intellectual property rights who has suffered a loss as a result of this broadcast.

ARTICLE 15. COMPLAINTS

The Customer is invited to make any complaint in writing, and insofar as possible, within fifteen (15) days of the date of the visit to Vranken Hospitality - Service Visites - 5, place Général Gouraud - 51100 Reims, in order to facilitate the processing of the complaint. Copies of the visit receipts must be provided with the complaint in order to avoid any dispute.

ARTICLE 16. APPLICABLE LAW - COMPETENT COURT

The sale of E-tickets on the Site and these GTC are subject to French law for all disputes relating to their formation, execution or interpretation, to the exclusion of any other law or agreement.

In the event of a dispute, and in the absence of an amicable settlement with the Visits Service, disputes may be brought before the competent courts of the place of residence of the defendant or of the place where the services were provided, in accordance with the provisions of Articles 42 and following of the French Code of Civil Procedure.

ARTICLE 17. PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges having been informed, prior to the conclusion of the contract, in a clear and comprehensible manner, of these GTCs and of all the information and details referred to in Article L. 221-5 of the French Consumer Code, and in particular :

- the main characteristics of the services offered, to the extent appropriate to the communication medium used and the services concerned

- the identity of the professional (company name, geographical address of the establishment and telephone number)

- the total price of the services including all taxes and, where applicable, any additional charges

- the terms of payment, performance and the arrangements for handling complaints

- a reminder of the legal guarantee of conformity of the services, the existence of an after-sales service and commercial guarantees, where applicable, as well as the conditions relating thereto

- the duration of the contract, the conditions for withdrawal and termination of the contract.

The fact that a natural person (or legal entity) places an order on the Site implies full acceptance of these GTC, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would not be enforceable against Vranken Hospitality.

ARTICLE 17. CLAIMS :

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.

If no amicable settlement is reached, the consumer may refer the matter free of charge to the consumer mediator responsible for the professional, i.e. AME CONSO, within one year of the written complaint sent to the professional.

Referral to the consumer mediator must be made :

either by completing the appropriate form on the AME CONSO website: www.mediationconso-ame.com ;
or by post to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris."